Terms of service

Cancellation policy

Cancellation by the customer

•  You may cancel an order at any time before it is dispatched by contacting us at +27 11 760 1534 or sales@4midable.co.za. Orders cancelled before dispatch are refunded in full.
•  Once an order has been dispatched it cannot be cancelled. You may refuse the delivery or return the order in line with our refund policy, and any delivery costs we incurred may be deducted from your refund.
• Personalised items, such as name labels, business cards, printed books, cannot be cancelled once printing has started. This includes ant items that has been individually labelled such as school stationery.
  

Cancellation by 4M Stationers
We may cancel an order and refund you in full if an item becomes unavailable, if there is a pricing error, or if we cannot confirm your delivery details. We will notify you as soon as possible if this happens. 

Delivery policy

• Orders are dispatched within 1 - 7 business days of payment confirmation, excluding weekends and public holidays, subject to stock availability.
• Delivery is carried out by our courier partner and typically takes 1-3 business days to major centers, and 3-5 business days to outlying areas, once dispatched.
• Delivery fees, if applicable, are shown at checkout before payment.
• Please ensure the delivery address is correct. Where a customer provides an incorrect or incomplete address and the parcel must be re-sent, any additional courier charges may be charged to the customer.
• Delivery is deemed complete when the parcel is delivered to the address provided. If nobody is available to receive the parcel, the courier will follow its own re-delivery process, and additional fees may apply.
• Customers who choose in-store collection will be notified by email or phone when their order is ready for collection.
• The customer must please ensure that the phone number and email provided are correct and that the customer is reachable.